For assistance with cancellations or order changes, please contact shop@annaquan.com as soon as possible. Our team is available Monday to Friday, 9am–5:30pm. As orders may be processed quickly, we cannot guarantee changes or cancellations can be accommodated.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details. Please use the tracking link provided to follow your delivery.

We're sorry to hear you've experienced an issue. Please email shop@annaquan.com with your order number, a description of the issue and clear images of the item so our team can assist you.

For online orders, product enquiries, sizing and general customer service, please email shop@annaquan.com or get in touch via our contact form.

For press, marketing and wholesale enquiries, please use our Contact Page and select the relevant enquiry type.

Our Sizing & Fit tab on each ANNA QUAN product page provides style-specific guidance on fit and stretch to help you choose the right size. You can also refer to our general Size Guide.

For further sizing advice, please contact shop@annaquan.com and our team will be happy to assist.

Care instructions vary depending on the fabric and product. Please refer to the care label on your item and the Fabrication section under Product Details on our website for specific care recommendations.

Restocks vary by style and availability. To register your interest, visit the product page, select your preferred out-of-stock size and click Notify When Available. You'll be notified if the item returns, and your registration helps us understand demand for future restocks.

For specific enquiries, please contact shop@annaquan.com.

Pre-order items allow you to secure a piece before it arrives in stock. Each style has a limited allocation, so pre-orders may sell out.

The estimated arrival or dispatch date will be listed on the product page. Your pre-order will be shipped once the stock arrives.

If your order includes both pre-order and in-stock items, the available items may be shipped first, with your pre-order item sent separately once it arrives.

Enjoy a private shopping experience at our showroom in Alexandria, Sydney. Explore the collection in a relaxed, one-on-one setting with personalised assistance from our team.

By appointment only. The showroom address will be provided once your appointment is confirmed.

Book your private shopping appointment here.

ANNA QUAN is available through select retailers in Australia and internationally. For current stockist information, please visit our Stockist Information page.

You can also book a private shopping appointment at our Sydney showroom to explore the collection in person.

Australian orders: Free express shipping is available, with estimated delivery in 1–3 business days. Same-day delivery is also available in Sydney metro, from $15 for same-day delivery or $20 for 3-hour delivery, subject to availability and order cut-off times.

International orders: Express shipping is available to selected destinations, with estimated delivery in 2–6 business days. Shipping fees and free-shipping thresholds vary by destination.

Delivery timeframes are estimates and may be affected by delays during busy sales periods or customs processing.

View our full delivery policy for shipping rates, delivery timeframes and further details.

ANNA QUAN covers applicable customs duties and import taxes for international orders. You won't be required to pay additional customs duties or taxes upon delivery.

View our delivery policy for further information.

Return requests must be lodged within 7 days of delivery. Items must be unworn, unused and in their original condition, with all tags and packaging intact.

Full-price items are eligible for returns in accordance with our returns policy. Sale items are eligible for a credit note or exchange only, subject to availability. Final sale items are not eligible for a refund, credit note or exchange for change of mind.

Earrings, socks that have been removed from their original packaging, and garments that have been altered are not eligible for returns.

These eligibility requirements and exclusions apply to standard returns and do not limit any rights you may have under Australian Consumer Law.

View our full returns policy and lodge your return here.

Exchanges are subject to availability. If your preferred exchange is unavailable for a sale item, a credit note will be issued for the item's value.

View our full returns policy for additional exchange conditions and instructions.

Sale items are eligible for a credit note or exchange only, subject to availability. If your preferred exchange is unavailable when your return is processed, a credit note will be issued for the item's value.

Final sale items are not eligible for a refund, credit note or exchange, unless the item can be shown to have been incapable of being worn at the time of purchase.

All returned items must meet our return eligiblity and conditions outlined in our Returns Policy. Items that do not comply will be declined and returned at your expense.

View our full Returns Policy here.

Refunds and credit notes for Afterpay orders are subject to our returns policy and Afterpay's terms. For questions about your payment or instalments, please contact Afterpay directly.

View our returns policy here.

For items purchased through an authorised stockist or retailer, please contact the retailer directly regarding returns or exchanges.

ANNA QUAN gift cards are valid for three years from the date of issue or purchase.