Yes we offer 10% off for first time customers. Please sign here to receive the discount and have exclusive first access to our collections and events.

ANNA QUAN Gift Cards are valid for 3 years from the date of issue or purchase.

We offer Free Express Shipping for all orders over $450. Orders under $450 will incur a $15 Express fee or $12 Standard fee. Please see specific delivery details on our website here.

SALE ITEMS can be returned for a credit note or exchange only. Exchanges relating to size or product will be subject to availability upon the processing of your return. We do not place holds on items for exchange. In the event your desired exchange is unavailable you will be issued a credit note to the value of the item.

FINAL SALE ITEMS are not eligible for a refund, credit note or exchange unless can be shown as incapable of being worn at the time of purchase.

Returned items must be unworn, unused and in original condition with all tags and packaging intact. If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost

You can lodge your return and view our full returns policy here.

JASMINE SPARROW jewllery can be returned in accordance with our normal returns policy. All earring purchases are final sale. For hygiene purposes, we are unable to accept returns on earrings unless deemed faulty by our team.

If you have purchased using Afterpay or another buy now pay later option, you will be refunded or credited back to your chosen platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.

If you bought your ANNA QUAN item from a stockist, retailer or from somewhere other than from the ANNA QUAN Website you will need to seek a refund from that retailer or stockist directly.