Exchanges relating to size or product will be subject to availability upon the processing of your return. We do not place holds on items for exchange.

If you are lodging a sale item for an exchange and upon processing your return your desired exchange is unavailable, you will be issued a credit note to the value of the item.

All items marked FINAL SALE are final. ANNA QUAN does not accept returns for refund, exchange or store credit on any final sale items unless they can be shown as incapable of being worn at the time of purchase.

Sale items reduced during a flash or promotional sale can be returned for a store credit or exchange. No refunds apply. Please refer to terms and conditions for each individual promotion.

Full price returns are elgibile for a 110% store credit. Credit notes are valid for 3 years from issue date, and will be emailed to you with a unique code to use online at ‘annaquan.com.au’. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a major defect please submit your return via the returns page and contact our client services team at shop@annaquan.com or reach out via Live Chat.

Goods may be classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If goods are lodged outside the policy period or without returns authorisation, they may not be refunded.

Our customer care team will notify you via the email you have provided to inform you if the goods fall outside the policy or have been returned without prior authorisation.

You will be asked if you want the goods to be sent back to you and you will be responsible for any delivery costs.

If you do not pay for the delivery costs for the return within 14 days of email notification, ANNA QUAN will deem the goods to have been abandoned by you.

JASMINE SPARROW jewllery can be returned in accordance with our normal returns policy. All earring purchases are final sale. For hygiene purposes, we are unable to accept returns on earrings unless deemed faulty by our team.

If you have purchased using Afterpay or another buy now pay later option, you will be refunded or credited back to your chosen platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.